Important

Edelweiss Housing Finance Limited is now Nido Home Finance Limited

Grievance Redressal

Grievance Redressal Mechanism

We ensure prompt redressal of all complaints and use it for effecting necessary changes to improve the services further. In case of any complaint/grievance, the borrowers / customers including the applicants with disability (ies) may contact through any of the following channels:

  • The borrowers can directly approach the Branch Manager and enter his/her complaint/grievance in the compliant register maintained at the branch.
  • The concerned Branch Official shall guide the borrowers who wish to lodge a complaint. The borrower may also lodge complaints / grievances at the following email id : assistance@nidohomefin.com
  • Toll Free No: 1-800-1026371 between Monday to Friday from 10 A.M TO 5 P.M.
  • The borrower / customer can also approach Grievance Redressal Officer at the following address :
    • Ms. Tuhina Kapoor
    Tower 3, Wing B, Kohinoor City, Kohinoor City, Kirol Road, Kurla(W), Mumbai - 400070, India
    Tel No : 022 –43428150, Toll Free No: 1-800-1026371 between Monday to Friday from 10 A.M TO 5 P.M.
    Email : assistance@nidohomefin.com
  • Grievance Redressal Officer shall endeavor to provide the borrower / applicant with the resolution / response to the queries / complaints / grievances received as earliest as possible.
  • After examining the matter, it would be Company’s endeavor to provide the Borrower with our response, within a period of six (6) weeks from the receipt of such complaint/grievance.
If the customer does not receive response from the Company or is dissatisfied with the response received, the complainant may approach the Complaint Redressal Cell of National Housing Bank by lodging his complaint in Online mode at the link http://grids.nhbonline.org.in Offline mode by post at in prescribed format available at link https://grids.nhbonline.org.in/(S(gbasi5bgsifwr4wmckts4z4x))/Complainant/Default.aspx at the following address:- National Housing Bank, Department of Regulation and Supervision (Complaint Redressal Cell), 4th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi – 110 003 The above mentioned Grievance Redressal Mechanism is also available at Company’s website at https://www.nidohomefin.com

Grievance Redressal Mechanism - Investors

In case of any complaint/grievance, the investors may contact through the following channels:

  • The borrowers can directly approach the Registrar and Share Transfer Agent (RTA) for any grievance by sending an email to RTA.
  • Kfintech : einward.ris@kfintech.com
  • Link in time India Pvt Ltd: : bonds.helpdesk@linkintime.co.in

    • Kindly mention your PAN number in all the correspondence. A valid request only from the investor will be considered and responded by the RTA. Kindly note that the TAT of KFIN RTA for response is 7 working days for emails and physical letters is 15 working days.

    The investors can also write letter to the RTA on the following address:

    KFin Technologies Private Limited

    Registrar to the Issue-NCD-Public Issue
    Selenium Building, Tower-B,
    Plot No 31 & 32, Financial District,
    Nanakramguda, Serilingampally, Hyderabad,
    Rangareddi, Telangana- 500032, India
    Email: www.kfintech.com

    Link Intime India Private Ltd

    Registrar to the Issue-NCD Private Placement
    C 101, 247 Park, L B S Marg,
    Vikhroli West, Mumbai-400 083, India
    Call us : +91 22 4918 6000
    Fax No : +91 22 4918 6060
    Email: www.linkintime.co.in
  • The investors can escalate their grievances to the Company Secretary & Compliance Officer by writing email to the following email id:
    • investorgrievances@nidohomefinance.com
  • or can alternatively write a letter at the following address:

    • Company Secretary & Compliance Officer

    Tower 3, Wing ‘ B’,
    Kohinoor City Mall, Kohinoor City,
    Kirol Road, Kurla (west), Mumbai – 400070
    Call us : +91 (22) 4009 4495
  • If the investor is not satisfied with the response received from the RTA or the Company they can file a complaint with SEBI through logging in to SCORES Portal at
    • https://scores.gov.in/